1. Introduction

Welcome to KraftDoor! We are committed to providing high-quality custom merchandise. This policy page outlines the terms and conditions, privacy policy, and other important information related to your use of our services.

2. Terms and Conditions

2.1 Acceptance of Terms

By accessing or using KraftDoor's services, you agree to be bound by these terms and conditions. If you do not agree to these terms, please do not use our services.

2.2 Changes to Terms

KraftDoor reserves the right to modify these terms at any time. We will notify you of any changes by updating the policy on our website. Your continued use of our services after any changes constitutes acceptance of the new terms.

3. Orders and Payments 

3.1  Order Process

To place an order, select your desired custom merchandise, provide the necessary design details, and complete the checkout process. Once your order is confirmed, you will receive an order confirmation email.

3.2 Payment Methods

We accept various payment methods, including credit/debit cards and online payment gateways. All payments must be made in full at the time of order.

3.3 Order Cancellation​

Orders can be cancelled within 24 hours of placement. After this period, cancellations may not be possible as production may have started.

4. Shipping and Delivery 

4.1 Shipping Methods  

We offer various shipping options to suit your needs. Shipping costs and delivery times will be calculated at checkout based on your location and selected shipping method.

4.2 Delivery Time

Estimated delivery times are provided at the time of order. While we strive to meet these estimates, delays may occur due to unforeseen circumstances. KraftDoor is not responsible for delivery delays beyond our control. Estimated delivery time may vary from 4-5 business days.

4.3 International Shipping 

For international orders, additional customs fees or taxes may apply. These fees are the responsibility of the customer.

5. Returns and Refunds

5.1 Return Policy

Custom merchandise is non-returnable unless there is a defect or error in the order. If you receive a defective or incorrect item, please contact us within 7 days of receiving your order.

5.2 Refund Process ​

If your return is approved, we will process your refund within 14 business days. Refunds will be issued to the original payment method.

6. Privacy Policy

6.1 Data Collection

We collect personal information necessary to process your orders and provide our services. This includes your name, contact details, payment information, and design specifications.

6.2 Data Use

Your personal information is used solely for processing orders, improving our services, and communicating with you. We do not share your data with third parties except as required to fulfill your orders.

6.3 Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Intellectual Property 

All content, designs, and trademarks on KraftDoor are the property of KraftDoor or its licensors. Unauthorized use of our intellectual property is strictly prohibited.

8. Contact Us

If you have any questions or concerns regarding our policies, please contact us at:

Email: contact@kraftdoor.com

Phone: 

Address: Sector A, Aliganj, Lucknow-226021, Uttar Pradesh, India